|
QUESTION |
ANSWER |
| Will
the Post Office have any problem delivering envelopes with
artistic addressing on them? |
We
have yet to have anyone complain about our envelopes being
non-deliverable. However, to ease the mind of our
clients, we kindly direct them to check out a contest that
is sponsored by the National Association of Letter Carriers
and The Washington Calligraphers Guild. This
competition is called the "Graceful Envelope
Contest". Here you will find some
elaborately addressed envelopes that the Post Office does
not seem have any problem delivering. See some of the
wonderful submissions here --> http://www.calligraphersguild.org |
| How
long does it take to complete an order and can orders be
rushed? |
Generally,
the turn around time for an average size order of about
100-150 envelopes (inner and outer) is 2 weeks. Some
orders can be done quicker, but it mostly depends upon our
schedule at the time. Rush orders can be accepted if
our schedule permits. These will incur a 25% rush
charge. |
| Can
you match the typeface and colors of my invitation? |
Typestyle
and color matching are our specialty. If you can send
us a scanned image or direct us to a website where we can
see your invitation, we can come up with a few addressing
ideas for you. It is a good idea to include a color
swatch of some sort with your envelopes of the color you
would like us to match. |
| How
do I go about placing an order for your services and will
you give me some design ideas prior to placing an order?
If so, how much will it cost. |
Sending
us an e-mail is the best place to start. Let us know
what you are looking for and how soon you will need
it. We will get back to you as soon as possible to
discuss options and procedures to get the ball
rolling. As stated above, we would be happy to create
some design ideas for you. For envelope addressing,
place cards and Table signs, there is no charge for this
service. There is a one-time $25 design charge for
programs and menu designs. |
| I
live in your area, can I stop by to see some samples and to
drop off my envelopes? |
Our
studio operates at irregular hours and it is not open to the
general public. But we can still certainly set up an
appointment for you to stop by. |
| What
equipment and software do you use to provide your services? |
We
use graphic design programs and various types of commercial grade printers,
plotters and cutters for our services. More specific
information than that is not available. |
| Can
I provide pre-cut place cards for you to print on? |
We
can print on most pre-cut place cards provided that they are
at least 3" in any direction and/or they are not an irregular
die cut shape. Any Place cards that are made of metallic, translucent
or darkly colored paper will need to be tested prior to
accepting your order. |
| How
do you handle any errors or additional addresses that need to be done
after I have already received my initial order back from you
? |
If
possible, we generally keep a few blank envelope sets (about
5% of the total order) for any corrections or
additions. If the mistake is ours, we will fix the
error and mail it at no charge to you. If the mistake is
yours, we will make the correction at the same rate as your
original order plus return shipping. |
|
What
if I have additional addresses or changes to existing ones that need to be done
while you are still working on them? |
Making up the additions
while we are still working on them is not a problem provided
that we have enough envelopes to do so. If we have
already made up the one that has a correction, you will be
charged for both envelopes. Both envelopes will be
included in your return shipment (the incorrect one
will be flagged). For either additions or corrections,
we ask that you do NOT send us an entire updated
address list, but rather just list the additions /
corrections within an e-mail and we will make the changes
manually ourselves. |
| Can
you give me the file or the name of a typestyle that
appears on your site? |
We
do not give out the names or files of the typestyles we use.
I know this sounds harsh, but our collection of typefaces is
an on going, painstaking process which is also a business
investment since the majority of them are purchased.
Obviously this would be counter productive to our business
to just give them away, so we thank you for not asking and
for your understanding. |
|
Are
my envelopes too thick or too big to be printed on? |
A
good test to see if your envelopes are too thick is to see
if they will feed through a regular inkjet printer. If
they do not, we probably cannot address them.
Envelopes cannot be any larger than 8½" X 11". |
| Can
you print on dark, metallic or translucent envelopes? |
Most
times we can print on these envelopes provided that they
have a square flap. It is always best though, to send
us a questionable envelope to test if time permits.
See our envelope
considerations
page for more information on this topic. |
| My
envelopes have a button and string closure, can you address
these? |
Any
envelopes with a button and string closure cannot be
addressed by us. We would suggest going with fancy
wrap label for these. |
|
Can
you print on Envelopment pochettes? |
If
the pochettes are no thicker than 80 lbs. we can print on
those. But we cannot do any that are made in metallic,
translucent or dark colored paper. |
| To
save time, can I have my envelopes shipped directly to you
from the stationer? |
We
do accept envelopes directly from stationers, but we do not
take the responsibility of completed orders done on
envelopes that have an incorrect return address printed by
the stationer. |
| How
many extra envelopes should I order from my stationer? |
A
good rule of thumb is to order at least 20% more envelopes
than the number of addresses on your list. This should
cover any corrections or additions you may have. It is
a good idea to initially send us all of your envelopes so
that we do not fall short should we run into any problems or
if you have any additions while we are still working on
them. |
