Getting Started

Placing an order with us is a personal thing, so we prefer to communicate with you via e-mail rather than to just have you click on buttons and fill in order quantities.  By communicating through e-mails, we are both assured of having the details of your order in writing.  The correspondence also allows us to refer back to any information we need to check on.

The best way to get the ball rolling is to fill out the form on our "Contact Us" page.  This will enable us to get some preliminary information from you and then we will follow up with a personal e-mail back to you.

Whether ordering addressing services or place cards, you will need to have a list formatted with your guest's information.  You may use any type of electronic file such as Excel or a Word Document.  For information on how to set up your address list or to get a preformatted Excel spread sheet from us, visit our Address Lists page.  You may send us this list as an e-mail attachment when you are ready to do so.

The following information about placing an order will deal with the particulars that you may need to know about the entire ordering process.  If you have any specific questions that are not covered here, please contact us at your convenience.

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Placing an Order

1. Order minimum is 25 envelopes. There is no maximum order limit, but we will require extra time for extremely large orders.

2. It is a good idea to order additional envelopes from your stationery provider which can be used for corrections, additions, re-dos and B list guests.  A good rule of thumb is to order about 15-20% more envelopes than you think you will actually need.  We will retain approximately 3-5% (about 3-5 envelopes per 100) for any error corrections and additions you may have after your order is completed (this number may be adjusted upon your request).  All other blank envelopes will be returned to you.  

3. You may ship your envelopes to us in any manner you prefer.  You should enclose a brief note with your envelopes that contains your name, mailing address, e-mail address and phone number, as well as any color and typeface samples you want us to match.  Please do not send us your envelopes without notifying us by either e-mail or phone that you are doing so.

4. A confirmation that your shipment has arrived though your preferred method will be sent to you via e-mail.  You will be contacted by e-mail or telephone about any questions we may have about your address list.  Please be sure to include a daytime phone number where you can be reached for this purpose.  For information on how to set up your address list or to get a preformatted Excel spread sheet, visit our Address Lists page.  

5. Normal turnaround time for ~100 envelopes addressed is 14 business days from receipt of stationery and guest list.  During the spring and summer months our business is at its peak, please book early to ensure we will be available to complete your order. 

6. Turn around time for place cards or Table Signs in black or colored ink is approximately 5 business days, less if schedule permits.  We require slightly more time for an alternate paper choices and for using metallic or white ink.  Payment for place card, table signs, program and menu orders is required in advance of starting work.  Programs and Menus take significantly longer to produce than place cards, please check with us to determine the turn around time for these items.

7. Rush charges of 25% will apply for expediting addressing jobs which must be completed in less than the 14 business days of receipt of stationery.   Last minute bookings are welcome, schedule permitting. 

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Custom Designs

Think of us as your personal graphic designers... without the hefty price tag.  If a custom design is requested, samples and price quotes will be made for your approval via e-mail.  We suggest you review our pre-designed samples in the gallery as well as the other typestyles we offer, to come up with a design uniquely for you.  If you are unable to find a particular typeface or design on our website that you are specifically looking for, let us know and we will be happy to find it for you.  There is no design fee for envelope addressing, place cards and table signs.  There is a design fee of $25 for programs, menus and/or any items that have complex copy on them.

Pre-designed layouts in our gallery are individually price coded for addressing.  Please contact us for pricing on any other items.  Prices relating to each price code can be found on our pricing page.  Variations on designs in the gallery are more than welcome.

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Payment and Shipping

1. We no longer require a deposit for envelope addressing, as your envelopes themselves will serve as such. 

2. If you wish to book a time period well in advance of us working on your order, which is recommended for the spring and summer months, you can reserve time by paying a $25 deposit which is fully applied to your order.

3. Return Shipping charges are determined by weight of the order, destination and shipping method.

4. After the work is completed you will be contacted via e-mail indicating the total amount due as well as optional shipping methods.

5. Final payment is required when your order is completed, prior to being shipped back to you.  There are several ways of making your final payment:

   Our preferred method of payment is by paying with a credit card through our secure e-mail PayPal service.  By mailing a check or money order for the total amount due plus shipping and handling fees.   There is an approximate waiting period of 10 working days upon check receipt.  Checks and money orders are only accepted from US customers. By paying in cash.  This would only apply for local customers in the Western NY (Buffalo, NY) area who are picking up their order in person.  For your own security, please do not send cash by mail.

6. Since Place card, table sign, menu and program orders are usually done on our paper stock, these orders must be paid in full prior to us starting work.  Place card payments can be made by the same methods as above. 

7. All orders are shipped via US Postal Service, Priority Mail (average 2-3 day delivery, US).  Express overnight delivery is also available upon request for an additional fee, as well as insurance on your package. We will follow up the completion and payment of your order by e-mail with a delivery confirmation tracking number. Orders shipped outside of the US will be given highest priority shipping available.  Please note:  We are not responsible for delays that the US Postal Service incurs on your shipment.  If Express overnight delivery was requested and your package arrives later than the Post Office has stated, a refund for shipping charges only will be given.

8. Credit Card payments are the most seamless method of payment.  When paying by this method, we will send you an invoice via e-mail with your total amount due and instructions on how to proceed with your payment.  If you do not currently have a PayPal account, we strongly suggest that you do NOT apply for one prior to making your payment.  Contrary to what one might believe, this actually will delay your ability to pay by credit card since Paypal will require you to verify a linking bank account which can take a few days.  By just clicking on the link of the invoice we send you, you will be able to pay with your credit card immediately, and will not be required to sign up for a Paypal account.  If you already have a Paypal account, you are probably already aware of how easy it is to use it.

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Errors

Any mistakes made by us will be corrected free of charge including shipping by priority mail.  We will retain approximately 5-10 blank envelope sets (depending on the size of your initial order, usually 5 per 100 if possible) for corrections and additions. You may request that we retain more or less than this amount.  We strive for total accuracy and will proofread all work twice after addressing.  Finished envelopes may be arranged either in alphabetical order or according to your guest list.  Place Cards will be arranged in alphabetical order by last name.

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Additions after your initial order is completed

Since we keep all designs on-file for at least 6 months, there is no set-up fee for additions during this time period.    We will bill you according to your original order's rates, plus shipping and handling for the additions.  Any additions after the 6 month period will have a surcharge of $15.

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Our Mailing Address

Artistic Addressing • 31 Claude Drive • Studio B • Depew, New York  14043

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